Privacy Policy

1. Introduction

NorN AI (诺恩具身智能) ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, use our products, or interact with our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

This policy applies to all information collected through our website (norn-ai.com), our product interfaces, and any related services, communications, or interactions.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, email address, and phone number when you submit a contact form or sign up for updates
• Company name and job title for business inquiries
• Any additional information you choose to include in messages or correspondence

Device & Technical Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Referring URLs and pages visited on our site

Usage Data

• Pages viewed, time spent on pages, and navigation patterns
• Interaction data such as clicks, scrolls, and form submissions
• Date and time of your visits

Product Usage Data

• If you use our robotic products, we may collect anonymized performance and diagnostic data to improve product quality and safety
• This data is processed locally on the device whenever possible, in line with our edge computing architecture

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: To process and reply to your contact form submissions, partnership requests, and support questions
• Product updates: To send you information about new products, features, and company news — only with your explicit consent
• Service improvement: To analyze website usage patterns and improve our website functionality, user experience, and product offerings
• Safety & compliance: To ensure the safety of our robotic products and comply with applicable laws and regulations
• Business operations: To manage our business relationships, process transactions, and fulfill contractual obligations

We will never use your personal information for purposes incompatible with those described in this policy without your consent.

4. Data Storage & Security

We take the security of your personal information seriously and implement industry-standard measures to protect it:

• Encryption: All personal data is encrypted both in transit (TLS/SSL) and at rest using AES-256 encryption
• Access controls: Strict role-based access controls ensure only authorized personnel can access personal data
• Infrastructure security: Our servers and systems are protected by firewalls, intrusion detection systems, and regular security audits
• Data minimization: We only collect and retain data that is necessary for the purposes described in this policy
• Regular reviews: We conduct periodic reviews of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you — subject to strict data processing agreements and confidentiality obligations
• Legal requirements: We may disclose information when required by law, regulation, legal process, or governmental request
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, with equivalent privacy protections maintained
• With your consent: We may share information for purposes not described in this policy only with your explicit consent

6. Cookies & Tracking

We use minimal cookies and tracking technologies to ensure our website functions properly:

• Essential cookies: Required for basic site functionality such as navigation and form submissions. These cannot be disabled.
• Analytics cookies: We may use privacy-respecting analytics tools to understand how visitors use our site. This data is aggregated and anonymized.
• Preference cookies: Used to remember your settings and preferences for a better browsing experience.

We do not use third-party advertising cookies or cross-site tracking technologies. You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to restrict processing: Request that we limit the processing of your personal data in certain circumstances
• Right to data portability: Receive your personal data in a structured, commonly used, machine-readable format
• Right to object: Object to the processing of your personal data for direct marketing purposes
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent
• Right to opt out: Opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly

To exercise any of these rights, please contact us at info@norn-ai.com. We will respond to your request within 30 days.

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request its deletion.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@norn-ai.com so we can take appropriate action.

9. International Data Transfers

NorN AI is headquartered in Hong Kong SAR with research and development operations in Shenzhen, China. Your personal data may be processed and stored in Hong Kong and/or mainland China.

If you are accessing our services from outside these regions, please be aware that your data may be transferred to, stored, and processed in jurisdictions where data protection laws may differ from those in your country of residence.

We ensure that any international data transfers are conducted with appropriate safeguards in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong
• Compliance with the Personal Information Protection Law (PIPL) of the People's Republic of China
• Implementation of technical and organizational measures to protect data during transfer

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Where required by law, notify you via email if we have your contact information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns promptly and will respond to all inquiries within 30 business days.